Return and Exchange Policy

IMPORTANT! Once you receive the shoes, you must ONLY try them on a carpeted floor. This is a requirement in order to keep the shoe soles in pristine and untouched condition in the event that you wish to have the shoes replaced for a different size or style, or in the event that you want to return the shoes and get a refund.

If you are not happy with your purchase, you may return the shoes within a period of 60 days provided that they have not been worn and that retail packaging is complete (shoe box, stickers, tags, shoe bags, etc.).

You may return the shoes to the following address: Razusova 39, Pezinok 90201, Slovakia

Once the shoes arrive at my warehouse, they will be inspected thoroughly to verify if they are in perfect never-worn condition. The retail packaging will also be checked to see if everything is complete.

Once verified, I can issue you a refund or a replacement (in the case of a return made due to wrong size purchased). Again, please remember that I will only accept shoes that have not been worn.

Also, you will be glad to know that I offer a 2-year warranty on my shoes. This is more than what most shoe labels usually offer. It is a premium service that can only be experience through Chalany Footwear.