/FAQ

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Razusova 39, Pezinok 90201, Slovakia – (Europe)

Sorry, I do not support this payment option at the moment. However, you may choose to pay using the following payment methods: Paypal or Credit Card.

How do I know which size will fit me best?

Below is a chart you can use as a guide when choosing the correct size of shoes to order. Please also note that I follow a standard width for the shoes I make, and that is Medium (fits most feet).

US EU UK Japan Australia
5 35 2 22 4
5.5 35.5 2.5 22.5 4.5
6 36 3 23 5
6.5 36.5 3.5 23.5 5.5
7 37 4 24 6
7.5 37.5 4.5 24.5 6.5
8 38 5 25 7
8.5 38.5 5.5 25.5 7.5
9 39 6 26 8
9.5 39.5 6.5 26.5 8.5
10 40 7 27 9

Once you receive the shoes, you must ONLY try them on a carpeted floor. This is a requirement in order to keep the shoe soles in pristine and untouched condition in the event that you wish to have the shoes replaced for a different size or style, or in the event that you want to return the shoes and get a refund.

If you are not happy with your purchase, you may return the shoes within a period of 60 days provided that they have not been worn and that retail packaging is complete (shoe box, stickers, tags, shoe bags, etc.).

You may return the shoes to the following address: Razusova 39, Pezinok 90201, Slovakia

Once the shoes arrive at my warehouse, they will be inspected thoroughly to verify if they are in perfect never-worn condition. The retail packaging will also be checked to see if everything is complete.

Once verified, I can issue you a refund or a replacement (in the case of a return made due to wrong size purchased). Again, please remember that I will only accept shoes that have not been worn.

Also, you will be glad to know that I offer a 2-year warranty on my shoes. This is more than what most shoe labels usually offer. It is a premium service that can only be experience through Chalany Footwear.

 

I ship worldwide. It will take 3 to 9 days to deliver to most countries. But do take note that it may take up to 14 days to reach countries in farther regions. I dispatch all orders during weekdays. Also, I ship out orders usually within 24 hours for as long as it is not a weekend or a holiday.

Country Cost Delivery Time
Europe €9 3 – 5 days
USA $18 5 – 7 days
Canada $18 4 – 9 days
Australia $18 6 – 7 days
New Zealand $18 7 – 9 days
Japan $18 4 – 7 days
South Africa $18 8 – 9 days
Others $10 – $18 3 – 9 days